Amazon Spain have both a delivery and customer service problem but that'would seem to be typical of Amazon Spain now - I had the same late and non delivery problem last month.Amazon Spain if you read this and want to check out how truly useless your delivery system is now, look at reference ES2002974453 to 14 Calle Ramon Freixa Torrevieja. How stupid it is don't you think that the only was to contact you is via a third party!!I had ordered a mini oven. The delivery date was entirely unclear just "Friday" but it didn't arrive for two Fridays in a row, so obviously late and in fact Amazon sent a message saying that.I gave instructions on the order online that it should be delivered to my neighbour. I supplied my neighbour's name, flat and mobile number - she lives in the same compldx. I also passed on to her every delivery security. code I received including the most recent. I was away abroad.. I received. a message to say that the oven was to be delivered 'today' - I alerted my neighbour. Subsequently, I received a message to say that the oven could not be delivered because the correct security code was not given - this was quite simply an outright lie because no one called at my neighbours flat, neither did anyone call her mobile.There was no information about what to do next of whether they would re-deliver. I then went on the Amazon site to try and explain to someone what was going on, and spent a very long time going round and round on an automated electronic multiple choice answer system - there was no customer service enquiry email and no phone number - zero human interface. Conclusion - Amazon Spain couldn't care less, and haven't the first clue about how to set up a proper customer service interface. They are completely useless. The only solution was to cancel the purchase and apply for a refund. I will buy elsewhere in future. Clearly a merchant who consistently cannot deliver, and who you cannot contact when things go wrong, is not worth dealing with.
