Title: Amazon fails to take legal responsibility for lost parcelOrder placed on Amazon France for a gift to be delivered within the EU. The parcel was never delivered. After raising a complaint, Amazon responded by claiming the package was “stolen” and asked me, the customer, to file a police report.This is unacceptable and goes against consumer protection laws. According to Article L.216-4 of the French Consumer Code, the seller is solely responsible for ensuring the delivery of goods and must handle any issues that occur during transport. Asking the customer to take on this responsibility is both unlawful and unfair.Despite being a global leader in e-commerce, Amazon refuses to uphold basic legal obligations. Instead of resolving the issue, they shift the burden onto the buyer — a tactic that shows disregard for consumer rights.Extremely disappointed. I expected much better from a company of this size and reputation.
