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This company have taken 500 euros out…

This company have taken 500 euros out of my account days after I cancelled the order. They are already in breach of the contract as I was told the order was in the advances stages 6 hrs after I ordered and cancelled it when indeed it was not due to be despatched for two weeks. In any instance this order is now delayed and I still have no money. I was assured I would get my money back on the 9th May and they now say the order late. Be aware they steal money from your account without you knowing and so far are no giving it back. The order is late so regardless if this order is cancelled Amazon are now in breach and cannot provide an order on time. The company (Canopia) who are the seller are just as bad they are do not respond to emails about my money. Pleased be aware there are rogue companies out there who narrowly avoid the law!Update 12th May, the delivery is delayed and not cancellable on my account. I believe again that despite not wanting the order (and it being cancelled) they are again in breach of consumer rights but not allowing me to cancel an order which was due on the 6/7 May. It is now predicted for 21 May. Any other order andnif it is late I am in my right to cancel. I am onto legal advise now about this.

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Date of experience: May 09, 2025