Totally hopeless support - I bought a Delonghi Dehumidifier displayed as 11 in stock and 3 days delivery time. When I received the order confirmation it said delivery in 3 months. So I called support and they said it was an error - “you will have it in less that 72 hours” and they wrote an e-mail to confirm this. However the following day the product was still not dispatched so I called again. This time they said a supervisor would call me in less than 2 hours - 4 hours later nobody called I got on the chat and got transferred 15 times without any meaningful support or resolution so I finally cancelled the order. Even though the product is still displaying at Amazon.fr as in stock and 3 days delivery. I have been a pretty good customer at Amazon for many years, but I guess it is time to move on - My worst customer service experience in 2024 - if not ever.
