Disaster ! I wonder what kind of KPI the logistic Amazon France has as performance review. Ordered an item, initially said delivery to Switzerland in March 2025 (OMG). I had 5 days of chats with their customer service , change the address to France at a point de retrait to have the item shipped back to Amazon, after telling to 10 different customer service representatives I NEED the item, they refunded me fully even after I said several times I don t want a refund and I really need the product. It increased the price by 100 EURO then asked me to pay for shipping, even if initially I had free delivery in France. Extremely badly managed processes and lack of supervision. DISASTER! I will never buy from Amazon France EVERE AGAIN. I wonder if I should bother escalating the matter or just let it go and never purchase from the again. Finally, found the product in Amazon DE , cheaper and with free delivery. :-)
