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Blind technical support

I made a purchase worth more than 1000 euros and my account was blocked!! They asked me to provide confirmation that the card used to make the payment belongs to me! I sent several documents from the bank, where the transaction, card number and several times my first and last name are visible. But Amazon couldn't SEE my name there! This is the lowest level of service I have ever encountered

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Date of experience: Jul 19, 2024