I ordered iPhone 8 on Amazon france, which was almost 700 euros.On the delivery date, I received "a box of fabric dye powder" instead of my iPhone. The box was smashed, and wrapped with a plastic tape from "La Post".Strangely, the item I received had an barcode, which belongs to Amazon... and almost same weight as iphone.I contacted customer service, and they told me to get an declaration report from the police station for refund. Because it seems like my phone has been stolen during deliberation.I got the declaration, and sent it to the customer service with evidence pictures of items which I got and the smashed box.They didn't accept the declaration paper, because it did not mention the shipping address (I shipped my phone to my husband's work office).Went back to the police station, and asked to add the shipping address.Then I sent the new declaration to Amazon again.Again, the second declaration was rejected because this time, my order number was not mentioned on it.I sent an email back and asked to tell me what kind of information I should have on my declaration. So I don't have to go to the police again and again.They normally reply me within half a day. But this time, they haven't replied me back yet. So I called customer service, but no one pick up the call.It has been a week since I started dealing this case.And it seems like Amazon will never pay me back, they just keep asking me new declaration papers.Definitely, I can say that Amazon fr has the worst customer service I've ever had.Better not buying small and expensive items from Amazon fr.If something happens, it costs you lots of time and torture.
