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Shipping warranty means nothing

Shipping warranty means nothing. My package was "guaranteed" to deliver today. Today they changed the status of my order to "will be delivered in a week". I contact customer support and they offer... no help at all. They ask me to wait. I ask the person to have a supervisor help and she says "they will contact you in 48hs"... I need the package delivered today, but there is nothing from Amazon to keep on their own guarantee.

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Date of experience: Feb 27, 2018