Bought item (700 euro!) from Amazon.fr (direct, not 3th party seller), on Amazon Prime day and paid for 1 day shipping. After 2 days, customer service contacted me with statement, that my package was destroyed during shipping preparation. The item never left Amazon.fr warehouse and Amazon.fr just refuse to ship replacement and offered me refund. They are having such items on their site, sold directly by them, but on regular prices. I know my item was with -20% promo price, but its not my fault that they somehow destroyed it... After 10 days from my order, there is no replacement nor refund. Incredibly poor customer service!!! I have the feeling that the French unit has nothing to do with Amazon! I really don't know how to proceed with them, they have my money and my item and simply ignoring me!
