I've been an Amazon customer in other parts of the world for years. Never had a complaint and issues were sorted amicably and very promptly.Amazon India is a whole different story. After a gap of a year renewed Prime shopping and do I regret it. My first 2 orders to my elderly parents, claim to be delivered but have not.First off...It was so difficult finding out how to contact Customer service. I emailed them but only received automated responses and the app would not load the online chat page.Customer service is a sham. They come across as sadistic! On one single live chat I was transferred to 7 different representatives and they were still not able to locate my orders. I requested for pictures confirming the delivery location, but was denied that too.I was given a Complaint Id but on follow up after a few days as instructed, was told the number did not exist. On my third attempt at contacting customer service via chat again, the representative was disgustingly patronising. Confirmed a refund in the chat and an email, promising the amount would be refunded within 4 hours. It's been 2 days with no refund in my wallet yet. I also emailed the Pay Grievances team but again was directed to Customer Service....twice.Such shame that Amazon India brings to an otherwise internationally reputed and reliable shopping experience.
