We had a terrible experience due to Expedia's false advertising and misleading booking practices, which cost us $1300. We purchased AMEX insurance for the booking, but when we contacted AMEX about the issue, the representative, “Himani,” rejected our dispute. It’s clear now that AMEX doesn’t protect individual cardholders like us but rather sides with large merchants like Expedia. This experience has shown us that AMEX is not genuinely committed to protecting its small customers against deceptive practices.
