I had a problem with a hotel which i made payment from American Express. Our safe box itself been stolen directly from our room itself in a very well known hotel in Barcelona. And we lost lots of cash and British passports and around 12 debit and credit cards there. I asked help from American Express to dispute a file against this hotel as my financial institution only to have my payment back from the hotel as they couldn't protect my belongs in the room in the safe box. Customer service representative simply said we cant do that because you stayed at the hotel. Unbelievable.Thank you American Express. It's good to know no point to use your service anymore as you've got no point to protect your customers.
