americanexpress

1.4
1.4 from 1.2K Reviews and Ratings
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I have been trying to cancel my Amex…

I have been trying to cancel my Amex card since 28 th August 2023 as I have no longer any use for it.After several call centre discussions all of which are linked to an initial reference number, I still continued to receive monthly accumulating service fees statements.I have written several emails and still cannot get anyone to respond.I even called at our local Nedbank branch to see if they could assist as it is there that your Amex cards are delivered.Nedbank informed me that they weren't permitted to intervene but gave me an email address that would definitely produce a response.After 2 further attempts no one has contacted me.Their service is beyond disgusting.Finally all charges were reversed nearly 5 month later as none of these were ever due.Even their condescending letter of confirmation had no apology for my inconvenience and temporary credit bureau damage.Support Amex at you own peril

1
Date of experience: Sep 01, 2023