I am extremely disappointed with the credit card company's recent actions and their complete lack of communication and customer service. I had been a loyal customer for a significant amount of time, but my recent experience has left me feeling completely abandoned.First and foremost, the credit card company abruptly canceled my credit card without any prior notice or communication, citing that it was due to a long period of inactivity. It was only when I tried to make a purchase and my card was declined that I realized something was amiss. I received no email, no letter, and no phone call to inform me of this drastic decision, despite having a clean payment history and owing them no money. Such a lack of communication is not only unprofessional but also highly inconvenient for a customer who relies on their credit card for various financial transactions.What makes this situation even more frustrating is that I don't usually use the card for frequent transactions, but it was paid off and in good standing. However, I still expect a basic level of service and communication as a customer.When I reached out to customer service to inquire about the cancellation and to seek assistance in resolving the issue, I was met with a shocking level of apathy. The representative I spoke to seemed disinterested and unhelpful. They provided no explanation for the cancellation and offered no concrete steps to rectify the situation. It was as though they couldn't be bothered to assist a long-standing customer who was left in the dark.This experience has left me feeling frustrated, inconvenienced, and undervalued as a customer. I expect a credit card company to prioritize communication, transparency, and customer support. Sadly, this company has failed on all fronts.I would strongly advise others to think twice before choosing this credit card company for their financial needs. The lack of communication and the dismissive attitude of their customer service team are unacceptable and do not align with the standards of a reputable financial institution.In light of this experience, I am actively considering switching to a more customer-focused and transparent credit card provider that values its customers and treats them with the respect and consideration they deserve.
