Terrible online experience and even worse customer service. I had a fraudulent transaction today where I received a Safekey email when I was not using my card, this means someone else is trying to use my card. So naturally I need to report this to American express as soon as possible. But the email from American Express does not have an option for me to click a button and report it. Instead, it asks me to call the number on the back of the card. So I called. After a 5 min wait, someone picked up the call, said hello and hung up after a few seconds. So I thought I will send a secure email. I logged into my account, drafted the detailed email and clicked send. I got America express server error and it asked me to contact server at administrator you_your.address. Does it even make any sense? Now I also lost the long message I typed. So I went back to the main page, logged in again and clicked on secure email again. This time it says my request could not be executed due to a technical error. What am I supposed to do now? Let the card be used fraudulently and loose my money. One of the worst experiences ever. I would recommend anyone and everyone not to use American Express.
