I was a happy Platinum card holder of AMEX, especially with their service. Since this Feb, they've been trying to expand customer pool with more offers. However, it does not outweight their degraded service quality. As an English-speaking customer, I find it very challenging to contact AMEX via phone since there is no agent to help anymore but the automatic system. Furthermore, I cannot use the 24/7 customer service as the line is usually unreachable and English-speaking agents are only available during business hours. The only solution for me is contacting via email. However, it means of communication is not applicable for urgent requests and has many flaws when accessing. From my recent experience, it's totally a disappointment.
