If I could give a 0 star to Amex UK, I would. They are like robots. They lack any kind of understanding of how things are done. My card was approved for 500 pounds and suspended, and I was asked to provide information Amex had already sent during the application. This was a complete waste of my time and effort. I had to cancel the application altogether. Maybe they thought I needed the card desperately. I didn't, and I am glad I closed the account. Simple advice, don't waste your time with Amex UK.