I could not be any more displeased with my experience with American express. I had countless conversations with heartless reps who don't care if I am trying to pay off debt or not. I was told that my balance was one number, around $8500, and I begged them to please give me the full payoff including recent charges, and I paid that balance given by balance transfer. Well then they dropped a $700 charge on and called it "recent charges" after the balance transfer was complete. Then when I paid that down to zero, while at the same time closing the account, I got a new notification that my closed account has a $5.00 unpaid balance. So I pay that. I just know they'll report it to the credit bureaus or come up with an interest weight charge in may for cents on the dollar and then report that to the credit bureaus as an unpaid balance. They are scam artists. No wonder so many stores don't take am ex.
