ancestry

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Disappointing

As I told you in an email on Fri, 15 Nov 2024 at 17:37:"Dear Madams/SirsI took you up on your 40 dollar offer today (attached) but I see you have billed me 49 dollars. Will you please explain the differenceSincerelyKjeld Poulsen Kürstein"I never received an answer so this was my first disappointment.I shipped my saliva sample on Mon, 25 Nov 2024 and you confirmed reception of it Tue 21 Jan 2025 - almost two months later. So that was the second disappointment.It then took until Thu 6 Mar 2025 - four months - before I got my results. That's quite a bit longer than what I was expecting after you told me: " Once we receive your sample, in most cases you’ll receive your results within 6 weeks." In particular because my DNA appears to be pretty standard.All in all I am not impressed and I won't be needing Ancestry any longer.Greetings.Kjeld Poulsen Kürstein

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Date of experience: Nov 15, 2024