I had the worst experience with Joe Davis and Audi Rockville. I traded in my car with Joe, and he was by far the most unprofessional person I’ve ever worked with at a dealership. He promised to send the payment via Zelle the next day but failed to do so. After waiting all day Friday without any communication, I sent my son to the dealership on Saturday morning. Joe responded with, "Oh, I thought you got it." Shouldn’t he have confirmed I received payment, especially after I left the car with him for two days? His excuse was that the paperwork was with another person, and we had to wait until Monday for the payment.Joe never took responsibility, nor did he apologize. He then claimed there was nothing he could do because the GM was out of town. My son had to track down the District Manager, Larry Servin, who helped resolve the issue. Even then, when my son picked up the check, Sales Manager Dany Aly showed zero professionalism, failing to apologize or show any empathy. This could’ve been handled without the hassle if Joe had just communicated properly. I will never buy or sell here again, and I recommend others stay away.
