Using the video software was fine, and I got a nice video for my grandmother's funeral. However, I had to pay $100 to be able to download it, and then apparently it auto-signed me up for a recurring annual fee. Well in the middle of grief and chaos, I don't remember this and if I did sign up, I never canceled. When I got the charge, I marked it as fraudulent, but Animoto convinced my credit card company that they were in the right. So I went back to Animoto and explained the situation, and they snarkily told me that because I went to the credit card company first, they are "unable" according to "federal regulations" to reimburse me. I never received a reminder email that I was going to be charged again (which all *reputable* companies send, like Amazon, Google, etc.). I am just fed up because I bought this for my grandmother's funeral and now a year later I'm getting slapped in the face right before Christmas.... So anyway, be careful if you sign up. They won't remind you.
