As with many other reviews, I too was put on automatic renewal without my knowledge, and had to cancel and only received a partial refund. Then Animoto continued to bill me for 2 years without any kind of email notification of the billing happening. I caught it this year when it appeared on the credit card, but missed it in the previous year.I have saved email correspondence with their staff to prove I cancelled the account 2 years ago, so waiting to see if I can get them to refund everything.