Saw an amazing image online of the Gracie dress, purchased straight away. When it arrived (in a shocking state may I add, I would expect better care for a nearly £150 delicate dress) the pattern on the dress was not a great placement, all plain on the front and all the pattern on the back. I decided to find my nearest store which was a 50 minute train journey to Spitalfields London to see if I could pick a better one out myself. The staff on the phone popped my size on hold for me so it wasn’t a wasted trip, and I’m after explaining my reason for exchanging they looked for a good pattern placement on the front of the dress they had in stock. When I arrived I asked for my item on hold and it was brought to me only to discover after 5 seconds of looking at it that it had been worn and refunded in store. Stained and bobbled. Such a shame as the pattern placement on this dress was great, the other 3 size 14’s in stock were the same naff pattern that I received in the post. One of them snagged and laddered. I got a full refund and decided that the dress wasn’t going to wear well even if I did fix the perfect pattern. Staff were very nice and helpful but it was a shame that the worn dress that was refunded in store got past the cashier on the day and then again putting on hold for me to make the special trip.
