aol

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aol locking customers out of email unless you pay

Well, aol has a new way of making money. Get this, if you haven't used your aol account in some time and try to sign in they will not allow it.Then if you try to reset your password, it will not allow it; which forces you to have to call customer support. Once on the phone with customer support the lie and say that when you set up your account you did not set a recovery method so for them to do it, you have to pay their customer support team to reset it for you.So, basically, they hold your email account hostage until you pay them money, and then they will release it. This was not a 3rd party company, this is aol.I used the sign-in information that I originally set up for the account so I should not have had to contact them. They lock you out if you haven't used it in a little while and will not let you sign in again whether you're using the correct password or not unless you pay them. For principal reasons, I did NOT pay them and explained that this was terrible to treat their customers this way. Beware of what aol is doing and be sure to keep signing into your account from time to time or you will pay dearly to recover it.

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Date of experience: Dec 13, 2020