I bought Apple AirPods from Best Buy with the AppleCare, I connected them and was using them but I realized one day they wasn’t showing on my findmy app, I got told to do some steps and it would show and after doing them it still didn’t show I even went on the Apple page and seen other people was having the same issue. I than went on YouTube follow steps from a couple videos nothing worked due to fact i be busy i left it alone, so I end up losing or misplacing my AirPods i couldn’t use the find my app to locate them, so I text Apple for help, the person told me i would have to pay $89 for the missing AirPods and $99 for the charging box which would come to about 208.60 if I’m not mistaken. So i told him no and why i can’t find them he didn’t help. So i ordered new pairs and now after connecting them I’m having the same issue they connect but they’re not on the find my app, i contact Apple support again and they made me do all the same steps I’ve done before for my previous AirPods and when it didn’t worked he schedule a call for me to talk to his senior’s advisor and that’s when she informed me that when Apple release a phone after 7 years it becomes absolute or incompatible with certain features. And due to that certain update aren’t available for phone. So now my problem is how is it my fault i can’t locate my AirPods due to a software compatibility issue that Apple is aware of. Why was I sold AirPods that’s incompatible with my phone and on the box it says “compatible with iOS device, iPadOS device, Apple Watch, or Mac with latest software.” Why doesn’t the box say for which phones or the people aren’t telling the buyer that. And to tell me I’m supposed to pay 208.60 is just crazy it’s not even my fault ! That’s a issue with Apple’s software
