Can’t believe how downhill ASOS have gone. I ordered a dress for my bridesmaid and it arrived with a faulty zip. Of course we wanted to return it and repurchase one that wasn’t damaged, but typically the dresses were now out of stock (not ideal as I had another bridesmaid I needed to order for too). We kept the dress as it was beautiful, and decided with alterations we’d fit a new zip. A couple months passed and the dress was back in stock, in just the one size, the correct size I needed for my other bridesmaid. I quickly ordered it and I couldn’t actually believe that when it arrived IT TOO HAD A BROKEN ZIP. I was absolutely fuming. I wanted a refund for both the dresses, they obviously have a design fault if they both have the same identical issue. But of course the time had now passed to return the first one. I returned the second one anyway and got my money back, but couldn’t believe it when a few days later the dress was back in stock in that one size again! They clearly put back for sale the returned broken dress, and infuriatingly some poor sod bought it and will have the same hassle I had. I think it’s despicable that ASOS knowingly resell faulty goods. I’m now stuck with the first dress, £100 out of pocket and still need to buy 2 new bridesmaid dresses. Absolutely fuming and won’t be ordering from these charlatans again.
