asos

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Bad return policy, on a otherwise good site

I actually like the site, but my mistake was, I didn´t read about the return policy, so be warned! They show no mercy there. Its 14 days, not 28 as I thought. Even though they ship in ok time, their return policy is not good and therefore I give them 1. To me they sent me this big box with clothes, and this really tiny return bag making it hard to send back too much. I mean I was a bit late, but still within 28 days, I didn´t know I had to respond within 14 days, my mistake. I contact customer support, and they say they can´t do anything after 14 days, even though you have 28 days to return. I clearly didn´t read this thoroughly. Now I'm stuck with different sizes I can´t use, and their respond was, send it to charity. I guess, Im just the stupid customer they laugh at, I was however polite all the way and told them my excuse is that I got the package right before my trip and missed the "information" deadline. :) !

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Date of experience: May 29, 2025