asos

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Parcel never delivered- worst customer service

I placed an order on Friday (07) that should have been delivered NeXT Day Saturday (08). For no apparent reason Evri never delivered the parcel and returned it back to ASOS warehouse. I’ve been contacting their chat everyday for an update on my delivery or a full refund and I have no resolution. On top of that, I just received an IMessage asking me to update my delivery address using a suspicious link. So why my personal data like my mobile isn’t protected? Seriously concerning. After this issue is resolved I’ll be deleting my account.

1
Date of experience: Mar 12, 2025