I've been an ASOS customer for many years (since around 2014), but I am now departing from it and will never buy from them again. They now charge for returning items of £3.95. I understand the possible reason why they have started to do this but regardless it's still very unfair for customers because we don't see nor get to try/fit any of the products tangibly. They can either come with faults or damage on them, or they don't fit properly. Why should I have to lose money for getting something delivered that isn't my fault to begin with? Shopping online is shopping blind until we really receive the items. There should be a policy of allowance to not be charged if the item is faulty/damaged, bad/poor quality and comes in sizes that doesn't fit properly (especially if you're a brand that supports the fact that everyone is uniquely different in body shape, not size factory fits all).
