Asus is a nightmare to work with owing to their lack of professionalism and unsound ethics.If there were zero stars option- I will gladly pick that!I wish I never had anything to do with Asus.I bought a laptop for about 1800 SGD on the 4th of August 2022 and its wifi card failed in the middle of a very crucial period at work. I sent it to them for repair and got the system from them only after a week and a half.Then on Nov 10 -it crashed again. It is still in the workshop despite being two weeks already.The worst part about Asus is their inability to be professional and recognise the stress, the loss of time and money I am undergoing in trying to borrow a laptop so as to keep up with my work.They keep claiming that they have a policy that does not allow a one to one exchange and they act as if they are moving heaven and earth for their customers in getting the laptop repaired.But they have totally failed to realise that they sold me a so called new laptop and that if laptop sits in the workshop for a period of ONE month out of just the THREE months that I had it, they have practically made things nasty for their customer.And since this is a new laptop which has already failed 2x within 3 months, it would only be honourable and professional of them to consider carefully and properly all the hardship that their customer undergoes and thereby make it easier by exchanging it for a new one.Afterall a proper and ethical company would have weighed this and would have allowed an exchange!Instead they behave as if by offering their customer a new laptop, they would be incurring losses.This is the mentality of a selfish and utterly unprofessional company that only cares about making money and not thinking about the plight of the customers!Mind you Asus makes 418 billion dollars a year--and they cannot replace a 1800 dollars laptop which failed twice within 3 months of purchase and threw up 3 issues within these monthsIt is only a very unethical company that would just ignore the number of weeks that my laptop is sitting in the workshop being of no use to me but instead causing me tremondous stress and unhappiness dealing with their unprofessional service staff who are very unsympathethic of the customer and refusing to settle the matter properly except to stick to the sickening policy of "NO EXCHANGE" and repeating it to rile the customer even more. And they cannot guarantee that it will crash again.Upon asking them this question- they very flippantly claim that they would repair it in so far as it is under warranty.They did not even take a moment to pause and think of how much trouble, pain, stress and hardship I would have to go through if that were to happen as I am going through now since the system crashed twice!It is such companies that all customers must truly avoid.Save yourself the pain and the nightmare
