I had a brand new Asus Tuf that refused to work properly day one. After months of attempted repairs and getting hacked because of this garbage software and hardware i sent it in for repairs under warranty. And gave them a laundry list of issues. Magically they said nothing was wrong with it and it was fine. I told them this was BS and it ruined my life and to replace it, they refused. 1 and half months goes by they held it. Just got it back today and can already tell its the same piece of garbage i sent to them, took windows updates and nothing works its not even registered to me anymore my Asus account is magically blank and shows no history of repair request unable to reregister the device as it says its registered to someone else. Asus is officially a s**t company full of s**t products avoid them or be prepared to have your life ruined. I wish I could give them negative stars. This is a joke.update may 13 2021: 2 weeks+ since they returned this shat. i have been back and forth with their useless support, RMA and apparently the case was sent to the “CEO department” which sounds fake as fuc. The OS they installed on it is a demo dev version of windows IT locked to their department so I cannot do anything with it, cant even access the bios or reinstall windows pro. I have spent thousands of hours and dollars on this piece of garbage and they also sent it back more damaged than when i packed it to them 2 months ago, the fan now grinds against the card/motherboard it is 100% unuseable and their report said.“Test ok can not duplicate issue” then a huge blank page. So what they did was power it on saw a loading screen and turned it off and said nothing is wrong with it i focking guarantee you. I am now claiming and demanding $5000(which is being generous, as lost way more in time and costs monetarily and to my health) in damages which by warranty and cosumer laws they are legally obligated to pay as they refused to fix or replace it and sent it back in even worse condition. I will be filling a fraud complaint with authorities and any consumer complaints board i can, lawyer lined up and I will sue for every fawking penny I can i dont care how long it takes they either pay me restitution or they get hit with a 300,000 dollar lawsuit pay for my medical bills due to the health issues they caused plus likely thousands more in fines for breaking the law and committing fraud and deliberate sabotage of my personal effects and property that I can never recover.
