Thank you for providing an update/response in 4 months! You have not addressed my complaint about the so called “liquid spillage” not being the reason for the breakdown of the fan.There has been no incident of liquid spillage at my use and possession of the note book and it had not been reported to me earlier. I am assuming there is a misconduct by the contracted part for the repair. Please arrange for the return of my notebook or replace with a working notebook!Let me 'Repair' Scam! ASUS TP410UR CORE İ7GBB4L70648,HBN0CX246739473:This letter is to address my complaint about Asus & LetMe Repair as my notebook is not repaired under the warranty, claiming that a “liquid spillage” was detected.- I have sent my notebook (HBN0CX24673947) 3as advised on 06/07 - with initial complaints on the fan noises of excessive work and one day it just didn’t turn on. (RMA: GBB4L70648)- I have requested for a replacement as during lockdown it was vital that I have a notebook to work from home. I realised my Asus Notebook was no longer produced. I have hired a replacement myself- I have received intermittent responses to my follow up that the repair was in progress and spare parts were expected etc for more than a month.- Although I was assured that the repair was in progress, I later received a hefty quote more than the price of a brand-new Asus compatible notebook for the repair and the repair was not covered under the warranty.- My notebook ASUS TP410UR CORE İ7 8550U 1.8GHZ-8GB RAM-256SSD-14"-2GB-TOUCH-W10 was no longer produced probably because the fan was designed faulty and it wasn’t suitable to work for longer hours.- The repair should be covered by the warranty as there was a problem with the fan.- The claimed “liquid spillage” did not happen under my possession of the notebook and the fact that it was not reported earlier during the examination hints that Asus or supplier for the repair is trying to avoid repair under the warranty.- I demand either I am replaced with a compatible notebook or mine is repaired under the warranty as confirmed initially whilst they were expecting additional spares.For further clarification please correspond via email/ phone.Kind regards,Esra
