I have been trying to contact Asus regarding a frankly over priced pair of headphones, rog centurion 7.1, the site won't accept my serial number after taking more information than Zuckerberg has on me, the "instant" option is even slower, all this to answer a question that I'm pretty sure is just "yes, we chose the least convenient option for customers and charged you for the privilege" seriously the worst experience with a company I have had