One star is above a true rating. Our internet phone was not working so I called AT&T for assistance and was transferred 7 times before a representative said I would have to go to a store. I asked for a manager and was told there aren’t any but one would call me back within 2 hours. Of course no call. The closest store was over 100 miles away. I drove there and was told they could not help me and I had to go to corporate. I drove that far what is another 5 miles, right? So I go to the corporate store. All they could do was open a new account. With a new phone number. Well, I did that and was told to call customer service to cancel the old phone. So I return home and called customer service. I’ve already spent 12 hours on the phone and driving dealing with this. Another 3 transfers and again I was told to go to the store. I again drive 2 hours to the “corporate store” and was told it had to be handled over the phone. What the heck? Get it together people! Horrible experience. I will never go back to AT&T.
