I’m giving a 1 star only because a zero is an option. AT&T has the worst customer service I have ever encountered in my 68 years. If you don’t have a PIN code you have about a zero percent chance of speaking to someone. If you do finally get through you are put on hold until Rigor mortis begins to set in. I was on hold for over an hour and hung up as it was obvious it was an eternal hold. Do better AT&T. Cancelled service.