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Worst nightmare of service I ever…

Worst nightmare of service I ever received in my life. Like dominos, one issue led to another, starting with screwing up the order placed a week before for "additional" service at our new business "second location". Had instead, disconnected service at original location (4 years with AT&T), transferring only internet and fax line, and sent a technician out who's behavior was rude and dismissive to my office staff, and fixed only one active phone line with the fax number. Between my office staff and myself, we spent an entire Friday being transferred over and over again to numerous departments and still couldn't get service restored back at the original location by end of business day. At the last hour, was told by a supervisor (which I demanded at this point), acknowledged they 'screwed up' but being a Friday, required a "NEW" order for service at the location mistakenly disconnected and no tech available until mid following week. Needless to say, I called Xfinity and had internet (with a tech out) the following day. AT&T customer service is a joke and not serious enough for BOTH my office locations, but for my home service as well.

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Date of experience: Jan 17, 2025