Setting up as a new customer and transferring from another carrier, I selected a plan and ordered a phone. Order was confirmed, $$$ deducted from my bank account (set up auto-pay for additional discount), yet no correspondence received had any information on how to set up a way to access my AT&T account, therefore no way to log in, etc. Numerous emails and jumping through hoops attempting to initiate the Signature Program through my employer, a major university where I’ve worked over 15 years, which discount was denied, I called AT&T customer service and was transferred numerous times, finally landing with the rudest rep I have ever encountered. They insisted I must have set up an account with a passcode for the order to go through, despite my insistence I did not do so - I only provided my email, phone number, SS#, address, etc., online on their website. I have a MacBook which saves every account and password created and have nothing stored. They continued to berate me when I requested the order be cancelled stating they couldn’t since the account wasn’t active. All the red flags are going off and I will not be doing business with this company after this frustrating experience. :::Update 20250124:::The pending charge on my bank account disappeared. Since I did not receive an email, phone call, or text to confirm, I can only assume that the order was cancelled. Truly disheartening that a company treats potential customers this way.
