I was on someone else’s account, and ended up taking my two lines and transferring them onto my own account. When this is done, they ONLY allow you to do it over the phone. After the transfer-My insurance was taken off not only my 2 devices but my girlfriend’s 2 devices on the previous line as well. Att told me I couldn’t have insurance because it has to be there from the first 30 days. This took 6- 1 to 2 hour phone calls to get straightened out. Then the next bill was extremely high at $220. I called Att and was told I would get a credit for the one month and that would bring it down to 180. The representative told me, “ your next bill and the following ones after will be 130 plus taxes and fees. This mistake was due to you being on a 1 gb plan instead of unlimited. I promise this issue will never happen again. Fast forward a month. My bill is $812I was still on the 1 gb plan and I have called over 15 times in the past month. I literally got hung up on 5 times and put on hold and they never came back 5 times.5 different times ATT tells me they are ,”creating a case” but can’t tell me the case number because it takes 3 business days to generate. So when I call back they ask for a case number and I can’t give it to them and they can’t look it up. A rep told me a few days ago my bill will be $160. Perfect. But it’s not updated on the account. And my bill is late and still showing I owe $710 . I cannot even begin to fathom how anyone can run a company with such horrible customer service. I’ve never seen anything so disorganized in my entire life. Go somewhere elseEven if it’s twice the cost I assure you that would be a great decision
