Att was never our first choice for internet. We thought it would be better than spectrum, and our apartment complex only offered the two choices. The equipment sent to us, was meant as a self set up. It did not work. Not when I did it myself, or when I had tech support on the phone. First available appointment for a technician was a week after I got it. Fine. Tell me why the appointment I set durring the time window I was able to be present, was canceled? I was not contacted, I was not told why. One day, I was using text confirmation, the next I was told they missed my appointment and I needed to reschedule. The next available appointment was 3ish weeks out. Set into the next month, after they'd have billed me for the first month of internet I never had a chance to use. I canceled Att and started with spectrum, had it set up less than 24 hours later. It doesn't end there. Because even though I've canceled Att, never got to use the service, and have returned all equipment in a timely manner; Att still auto payed what would have been the monthly fee from my account. The customer service representatives are very nice. The service is not very good. Their infrastructure for matanaince in my area is not very good. And I'd say their customer service on matanaince is also not very good, since I was never even given a courtesy call when the appointment was canceled. And, their systems are garbage, if my service was canceled and I was still somehow charged a phantom bill after being told they would not charge me. Do better Att :/
