I would give them a negative, if I could. Bottom line 20+ yrs as a customer finally moved to T-mobile about a year ago. I cut my bill literally in half. Best decision ever. But AT&T is not done with me. I tried to turn on one of my old phones. They are trying to get $500 for a watch line which they say has to be turned off separately. The charged me 75 a month for close to 6 mo and included late fees. What a ripoff? Run away, far away from this corrupt company. Never received so much as a notice regarding this.