It is almost impossible to speak to a human. I spent over 3 hours on the phone, some with multiple agents when I was finally able to access them. I pay by the minute of use. I made several calls to various AT&T tollfree numbers (most deadends without being able to talk to an agent). I finally reached a human by calling their sales department. I have multiple issues with my account and STILL need them resolved. The biggest issues is that after having called these multiple AT&T numbers they charged me for every one of them and will NOT credit me for the calls. They adamantly say that they do NOT charge for calls to A&T but they DO. I ran out of charge time on my phone so have to wait until Monday to continue. I cannot log into my account. They said they would send me a text with a password but ALL I got was a message saying my PW had been changed (no PW provided).AT&T gives rotten customer service and they do their best NOT to connect you to a human. It is mostly voice mail with ultimate deadends.
