To discover your phone has been taken is a horrible feeling. You go to the store and get crushed again, being told the system has you having purchased, not the phone you held for 18 months, and paying for, is another devastating blow. The serial number of a 14 regular iPhone, was entered into the system, at the time of the sale. I would never had known such, if my phone had not been stolen. No, not true. I was dumbfounded. I purchased a iPhone 14plus. The 14Reg was entirely too small. I had a difficult time convincing them that I purchased a 14 plus. I had just replaced the case. I take it, my age was telling them, that I was mistaken and of course, the computer was correct. I know what I had and to tell me I did not have it, pissed me off. It was not until I asked the insurance rep to check the price, then it was confirmed, I had been paying the price, of 14plus for 18 months. You would think, my replacement phone would then be a 14 plus, but instead, she says she would credit me the difference, of $70 in price. That never happened. I am still paying for a 14 plus and received as a replacement phone a 14R, which I did not initially purchase. I want my 14 plus and I want my money. I don’t know how or why it happened, but I know, I was downgraded and cheated out of a 14 plus and it’s AT&T. The fault lies with the AT&T store. Apparently, someone put a 14plus in a regular box. J, the rep, failed to note the discrepancy or correct it. His thought was the money, he was about to make, from the sale. I guarantee, if I went back to that same store, the rep would lie to protect himself. I will make that trip. I have been with them over 30 years. Never thought about another carrier, until now. Hate this little phone. If was too small, reason why I bought the 14plus. AT&T’s did me an injustice. They should have replaced my phone with a 14 plus. How hard is that? So hurt and angry. It took me almost a month to write this complaint.
