I wish I could give negative stars. I've been with AT&T since I was in middle school (about 2009) I've paid my phone bill on time with no issue since I got my own contract and before. Never have I missed a payment. It's 2024 and I missed a payment because of unforseen trials. Called the company and got a robot finally get a person and I can barely understand what they are saying through broken English but I thought I managed to push things back. Finally they weekend before my next bill is due and I call the 24/7 customer service line no person but there's another robot who won't process a partial payment and only gives me the option for 500. Now I don't have 500 dollars right now so I wait til the week. And then my account is suspended. I'm willing to pay 275 of what's due but they "can't reactivate without the full 2 months" and won't let me split the payments and by the last 225 on the 1st of next month which is a few short days away. I hope someone reads this before signing up for AT&T they don't care about the customer and they won't help you even after 10 years or more of being a loyal customer. Find a phone company that cares about the individual because this isn't the one.
