I was having difficulty with my on -line order and spoke to customer service at Store 261 in Pleasant Hill. Cassandra (Cass) was extremely helpful. Since I was ordering 2 expensive chairs and not sure about the color and whether I could use my coupon, she suggested that I go to the store where she would help me process the order.Cassandra is a rare employee who went out of her way to make sure that I purchased my exact order and got the best possible price.