My wife bought a new phone on sale at Best Buy on December the 5th (at about 8p.m.). She was told that she had until January the 4th to return it. The phone dropped a lot of calls and kept dropping Bluetooth connections. We brought it in to exchange on December 21st. They decided it had a faulty antenna. The service desk person then told us for the exchange we were going to have to pay a restocking fee (on a defective phone) and the difference in the sale price and the current price ($100) -- because the warranty was only for 15 days. Then gave a contradictory account of how they count "days".We said no, go talk to the manager. He returned and said the manager would waive the restocking fee, but we needed to pay the difference. Again, we said no -- ya'll sold a defective phone to make it right. He came back again and said if we upgraded our Best Buy membership to the next level for $50, they would give us the new phone. We did that. They moved everything to the new phone. We went home -- and canceled the membership upgrade and got the $50 refunded.
