bestbuy

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no one local is responsible, when you call you get someone overseas who doesn't know what's going on

I bought a refrigerator at the Brentwood BestBuy on 9/29/24. I paid to have it delivered. There was no local contact with the delivery people. I had to speak to someone overseas for information on delivery time.The receipt they gave me states "Arrival Window for 10/3/2024: 7AM - 7PM." I emptied and moved my old refrigerator and other furniture inside and outside to make room for delivery. I had to take time off from work. I had to watch the truck GPS Locater all day. At 7:30 pm the truck was TWO minutes away from my house on the GPS Locater. Then "Elizabeth" phoned. She told me it was "too dark" for them to deliver!Some anonymous person told Elizabeth to tell me that I would have to wait for "someone to call" with a new appointment! And that I was not even first in line for the next day. So I had to put everything back including my old refrigerator. I wasted an entire day waiting for nothing.

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Date of experience: Oct 03, 2024