BEST WESTERN Hotel Causeway Bay Hong KongThe room also had several other serious issues, including:1. A room that was approximately 9 square meters in size—far smaller than the 15 square meters clearly advertised on both official website2. dirty whirlpool tub3. Sky Villa room located on the roof, rather than within the main hotel structure4. Cold wind entering through poorly sealed doors and windows 5. toilet area enclosed with a glass door, lacking privacy 6. Unprofessional and dismissive behavior from the front desk staff, including the manager on duty, who immediately insisted on a 'No Refund' policy—even though I had used the room for less than 30 minutes after check-in.
