Best Western New Haven, West Haven, CONNECTICUT: This hotel should be closed. We checked in October 18, 2024 and checked out October 20, 2024. From the moment we walked in the smell of Marijuana permeated the lobby. We should have turned around right then. However, we booked through a third party site and paid in advance --- MISTAKE! We checked in as we had to get ready for an event. We waited for an elevator which did not come. I asked the manager, who by the way, was NO HELP AT ALL, and was told that one elevator was out of order, and the other one serviced the 7 floors of the hotel. The elevator came after a lengthy wait - we could not take the stairs since we had luggage, my husband is sight impaired, and is 81 years of age. We FINALLY arrived at our room on the 4th floor. I left something in the car and went down to retrieve. I was stuck in the elevator on the floors between second and first. I sounded alarms, yelled, hit buttons, and finally the elevator lunged and the door opened. When I exited the front desk personnel were laughing. Said, it happens all the time. Inexecusable. When we got to the room, it was unclean, the toilet would not flush, there was no water pressure, need I go on? For the next two days the elevator malfunctioned more times than I can count - not only did the smell of Marijuana include the lobby, but it reeked on our floor, and in the elevator. I did not feel safe in letting housekeeping come to our room so I put the do not disturb sign on the door. On Sunday we couldn't wait to leave. My husband intended to ask for a refund. We checked out and when we reached out next destination realized that in my haste, I had left some clothes in the drawers, and my husband left his shower clogs. I immediately called and guess what? The shower clogs were there - my clothes were not!! Surprised - not at all. Take this from me - under no circumstances should you book this hotel. There are some very nice hotels all around this one. We booked Hotels.com and this was the one they recommended. NEVER AGAIN. I can't give zero stars or I would. I would also give zero stars to the manager of this hotel who was useless, incompetent, uncaring, and the list goes on. Shame on Best Western for putting an individual like her in charge.
