I am a diamond member super frustrated by how strict things suddenly are. I had a free night voucher for being loyal/staying at BW. It expired in 6 months. We were not planning to travel for a couple months after expiration. So instead of being able to use it on a more expensive BW hotel, we had to waste it on a $99 one. They should show more loyalty to loyal customers by making those valid for one year and at minimum 8 months.Then I find, I can’t use my earned points for a reduced rate at BW Long beach convention center. You can’t stay just one night you have to stay two so my points won’t be enough and they don’t seem to offer pay with partial points like the did the last stay.Then the week stay we have booked at the BW in chino won’t let us use points to book a suite. Only to book a basic room. It also used to be free to check in early as a diamond member now they charge at LOng Beach BW. They also upgraded me at most BW on many of our past trips but no longer seem to do that. Overall, why do I continue staying at BW if the loyalty program is no longer loyal to me?
