NEVER AGAIN...Very bad experience at this place. No warning that security door on side was inoperable and inner door slammed when you went through it. No warning rooms were being updated or needed updating. Room was outdated and drab and not as represented on internet ad. Furniture was scratched and worn. Windows were filthy. Elevator was loud and jerky. Packed up within an hour of arriving and went to Holiday Inn Express down the street. It was less expensive and more secure there.Asked manager and owner for a refund since we had not canceled but were not going to stay in a hotel with unsecured side door and that was misrepresented as being modern and updated and were denied. We were charged a cancelation fee even though we didn't cancel. We were simply not willing to stay for what we viewed as several security and mechanical issues. The operators basically told us to take a hike and were combative in their response. Never again Best Western - adios forever.
